FAQ Question Library

Ok, you've got questions. Don't we all. But we're strictly talking shoes here. Almost everything you need to know is listed below in what we like to think of as an "easy-to-read" format. But, if you can't find the answer because you have some freaky question we couldn't possibly anticipate, go to our Contact Us page and write us! We'll get back to you!

Promo Codes •Tell me about the free shipping offer I get with my promo code. •What is a promo code? General •Does Journeys.com have an affiliate marketing program? •Are some of the brands sized differently? •How can I try on some of the products before I buy them? •Is it safe to shop online using my credit card? •What is the return policy for online purchases? •How can I find a specific item online? •Can I redeem my Journeys gift card online? •How can I receive Journeys.com RSS Feeds? •How do Virtual (Emailable) Gift Cards work? •I want stickers! How do I get them? •Can I get a gift card or gift certificates? •Dr. Martens' shoe sizes run differently. What size would I wear? Shipping •How long will it take for me to receive my order? •What are your holiday shipping deadlines? •What shipping and sales tax is included in my purchase? Ordering •Why am I required to enter a Credit Card when I'm redeeming Journeys Zap Cards? •How can I track my order? •Can I cancel my order? •I saw a shoe in the store, but can't find it online or in the catalog. Help! •Will I be charged for taxes on my order? •Can you special order sizes that you don't have available online? •What payment methods are available? •Why does the it say that my cart empty after I know I put something in it? •Can hackers get my credit card number? •What if I don't live within the USA?