Established in 1876 by George Henry Bass of Wilton, Maine, G.H. Bass & Co. began with a man on a simple mission to make the best possible shoe for the purpose in which it will be used. A hard-won reputation for quality, comfort and durability is exactly what has kept Bass in business for almost a century and a half. Personifying the American spirit, Bass dress shoes for men and women have been worn for generations, shaping them into an iconic symbol of discovery, perseverance and self-expression. Our customers are born from the backbone of American history. They represented our nation, explored territories unknown, defined pop culture and saw the world from a new perspective. And Bass was with them every step of the way, making it the choice for adventurers and American heroes.
Journeys now gives you 365 days to decide! That's right!
We allow all unworn merchandise, in it's original packaging and with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.
Option 1) Return to Store: Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange. Use the Store Locator to find a store near you!
Option 2) Return to Journeys.com: If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:
1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, please contact customer service.
2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label by contacting customer service.
3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.
4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090