Return/Exchange Policy

Journeys now gives you 365 days to decide! That's right!

We allow all unworn merchandise, in it's original packaging and with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Return/Exchange Options

Option 1)  Return to Store:  Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange. Use the Store Locator to find a store near you!

Option 2) Return to Journeys.com:  If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:

1)  Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, please contact customer service.

2)  Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label by contacting customer service.

3)  Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.

4)  Please allow 2-4 weeks to receive your refund or exchanged merchandise.

Return Address:

Journeys Order Returns

635 Genesco Parkway

Lebanon, TN 37090