We are named for the coldest, most unforgiving side of a mountain. We have helped explorers reach the most unfathomable heights of the Himalayas. But The North Face® legend begins, ironically, on a beach. More precisely, San Francisco's North Beach neighborhood, at an altitude of only 150 feet above sea level. It was here in 1966 that two hiking enthusiasts resolved to follow their passions and founded a small mountaineering retail store.
Journeys now gives you 365 days to decide! That's right!
We allow all unworn merchandise, in it's original packaging and with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.
Option 1) Return to Store: Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange. Use the Store Locator to find a store near you!
Option 2) Return to Journeys.com: If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:
1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, please contact customer service.
2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label by contacting customer service.
3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.
4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090