contact us

got something to say? we want to hear, no matter what. select the category below and we will shoot it off to one of our knowledgeable employees and come back with a smart answer. just kidding.

  • subjects
  • questions about your web/catalog order

    be sure to include your order number, name, and the date when you placed the order

  • questions about our products

    be sure to include the style # and brand if possible

  • comments about our stores

    if possible, please reference the mall name or store manager

  • comments about our website

    when reporting errors, please reference your web browser, pc or mac, and time of error

by mail

journeys customer feedback
Journeys Customer Feedback
Genesco Park
1415 Murfreesboro Rd, Suite 648
Nashville, TN 37217

by phone

our customer service department can be reached at:
1-888-324-6356 (7 days a week, 24 hours a day)
1-888-322-9099 (para español 9am to 6pm CST)


a Genesco company