Covers topics related to ordering items online including the following:

• Sales Tax
• Canceling An Order
• Payment Information
• Returns and Exchanges
• WEB ONLY / WEB Exclusives / PAYPAL & BILL ME LATER Returns and Exchanges
• Order History

Covers topics related to shipping items from our online store including:

• Shipping Methods & Charges
• APO/FPO Shipping Info
• Express Shipping
• Shipping Outside the 48 Contiguous States
• International Shipping

If you have a question that's not about ordering or shipping or doesn't seem to be covered anywhere else on the site, here's where you go to get the answer. Some sample questions include:

• Does Journeys have an affiliate marketing program?
• What are your Gift Card Terms and Conditions?
• What if I don't live within the USA?
• Dr. Martens' shoe sizes run differently. What size would I wear?
• I want stickers! How do I get them?


More...

Covers all the things you might need to know about information retention, security, and more:

• Customer Information Policy
• Secure Ordering
• Terms of Use
• Disclaimer