Questions About Your Web/Catalog Order
Be sure to include your order number, name, and the date when you placed the order.

Questions About Our Products
Be sure to include the SKU # and brand if possible.

Comments About Our Stores
If possible, please reference the Mall name or Store Manager.

Comments About Our Website
When reporting errors, please reference your Web Browser, PC or Mac, and time of error.

Journeys Customer Feedback
Genesco Park
1415 Murfreesboro Rd, Suite 648
Nashville, TN 37217

Our Customer Service Department can be reached at
1-888-324-6356 (para español 1-866-322-9099)
7 days a week, 24 hours a day
(para español 9am to 6pm CST)