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Careers: Customer Service



Our customer service team is essential to Journeys’ success by being a primary point of contact for our internal and external customers. This inbound call center employs people who can provide a great customer experience through problem solving and resolution skills, leaving a lasting impression with our customers.

Many Journeys team members who started their careers in customer service have been promoted into other roles and departments within the home office.

Team Lead

Team Lead

  • The Customer Service Team Lead coaches and develops customer service representatives to ensure superior service.
  • In this job you will:
    • Maintain quality customer interaction and develop customer relationships for you and your team
    • Develop your skill set for personal growth, development and future career advancement with Journeys
Customer Service Representative

Customer Service Representative

  • Our Customer Service Representatives provide exceptional customer service and sales support for our customers and stores through phone, email, website, mail, social media and more!
  • They are the first point of contact to resolve issues for our customers and stores.
  • You may love this job if you are:
    • hardworking with a great attitude
    • a great problem-solver and love to help people
    • looking for a flexible schedule
  • Many of our Home Office employees started in this role
  • We offer great training programs to grow our Customer Service Representative skills

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