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COVID-19 Store Re-Opening Update from our President


Dear Journeys family and friends,

The health and safety of our employees and our customers continue to be our top priority as we navigate this unprecedented global crisis. As of May 1, we have made the decision to follow local guidance on lifting restrictions on retail establishments. This allows us to carefully open stores where permitted. We will continue to monitor the situation closely, while providing the very best Journeys customer service! Please know that we are taking the following precautions to protect our employees and our customers:

  • Masks are required for our employees and customers
  • Reduced seating and furniture to allow for proper social distancing
  • Hand sanitizer available for employees and customers
  • Deep cleaning before and after store hours
  • Frequent cleaning of high touch areas
  • Contactless payment options
  • Signage with best practices recommended by the CDC posted throughout the store
  • Limited number of customers in each store based on local reopening guidelines
  • Daily wellness checks of our employees to ensure they are healthy and fever free
We are excited to hang out again (6 feet apart of course). To find out if your local Journeys store is open and the hours of operation, visit our store locator. If your local Journeys store remains closed or you feel more comfortable shopping from home, journeys.com is open. We will continue to offer free ground shipping and free exchanges along with our 365-day return policy. If you need any assistance or have any questions, please contact our customer service team at (888) 324-6356 or through our website.

We truly appreciate your continued support and your business. Stay healthy, stay strong and we will continue to get through this together.

From our family to yours,

Mario Gallione
President
Journeys Group North America

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If you are using a screen reader and are having problems using this website, please call 1-888-324-6356 for assistance in English or 1-866-322-9099 for assistance in Spanish.