Privacy Policy
This Privacy Policy was lasted updated on: May 5, 2025.
The Policy is organized under the following topics:
We may from time to time change these rules. We will notify users of the Site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our Site following any such change means that you agree to the rules as changed. These rules--specifically including the "Customer Information Policy", "Use of Cookies", "Use of IP Addresses", and "Security" paragraphs below--apply to this website only and not to any other website or business activity of Genesco Inc. or any of its divisions, including Journeys, Journeys Kidz and/or Shi by Journeys.
The Site is a “general audience” website and is intended for audiences 13 years of age and above. We do not knowingly accept personal information from users of our website or are under the age of 13 without parental consent. All non-transactional areas on the Journeys Site that accept personal information (email address, name, address, gender etc.) from a customer have an age verification field. If the customer is not 13 years of age or older, the information is not accepted or stored by the Site.
A parent or legal guardian who is over the age of 18 may register his or her child as a member of the Journeys Kidz Birthday Club. Birthday Club members may receive promotional offers and other information about Journeys Kidz at the address provided.
Journeys does collect customer information on those users who are 13 years of age or older in an effort to improve our customers' shopping experience. Journeys recognizes that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogs and other marketing and promotional materials through the mail, contact contest winners and/or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.
We may use customer information for marketing and promotional purposes. Each promotional email or SMS message we send comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list.
When we offer contests or promotions, or join with other companies to do so, visitors who choose to participate in these contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotions to notify winners or to fulfill promotional obligations. We may use third parties to perform services such as mailing catalogs and other marketing and promotional materials on our behalf. We will supply customer information to those third parties to the extent necessary to enable them to perform the services we have engaged them to provide.
Third Party Integrated Solutions
We use service providers to provide certain interactive features on our Site. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on the Site to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.California Shine the Light Law
California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures, if any, of personally identifiable information to third parties for their own direct marketing purposes. To make such a request, please contact us at either [email protected] or Genesco Retail Direct, Genesco Inc., 535 Marriott Dr, 8th Floor, Nashville, TN 37214 and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt. Do Not Track (DNT) is a privacy preference you can set in most browsers. As there is currently no standard interpretation of practice for responding to DNT signals, we handle all user information consistent with this Privacy Policy. For more details, you can visit allaboutdnt.com.
Cookies and Similar Technologies
First-Party and Third-Party Cookies
A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” cookie). “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Permanent” cookies remain stored on your hard drive until they expire or are deleted by you. Local stored objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the Site, and they can only be read by the Site. Third Party Cookies are set by a party other than us.
Similar Technologies
In addition to cookies, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as users navigate through and interact with the Site:
·Web beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels”) with unique identifiers that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are rendered invisible on web pages when you open a page.
·Social Widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with social media services when you view a webpage or mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by third parties.
·UTM Codes: These are strings that can appear in a URL (the “Uniform Resource Locator,” which is typically the http or https address entered to go to a web page) when you move from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
Other Third-Party Technologies
Some third parties may use automated data collection technologies to collect information about you when you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies
We provide you with choices regarding the personal information you provide to us, and we have created ways to give you control over your information. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may choose to not allow cookies by setting your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Site.
Please be aware that, if you decline the use of cookies, you may not have access to the full benefits of the Site. In addition, adjusting the cookie settings on the Site may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your Cookie Settings on the Site. Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browser providers:
Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en
Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Safari:
http://help.apple.com/safari/mac/8.0/#/sfri11471
To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html.
For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/. You may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/, http://www.networkadvertising.org/choices, and http://youronlinechoices.eu/.
Use Of IP Addresses
An IP address is a number automatically assigned to your computer whenever you get on to the internet. Your computer's IP address is used by our Site for administration purposes and to report aggregate traffic information to our affiliates and service providers.
California Consumer Privacy Act (CCPA)
Data Collection: We currently collect the categories of personal information listed in the “Categories of Personal Information We Collect” section below, and we may use the data for the purposes identified for in the “Purposes for which Categories Will Be Used” section below. As permitted by applicable law, we may use and disclose all of the personal information that we collect to:
- Comply with federal, state, or local laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- Cooperate with law enforcement agencies concerning conduct or activity that we, a service provider, or a third party reasonably and in good faith believe may violate federal, state, or local law;
- Exercise or defend legal claims; and
- Collect, use, retain, sell, or disclose consumer information that is deidentified or in the aggregate consumer information.
Categories of Personal Information We Collect: We have collected the following categories of personal information within the last twelve months:
|
Category of Personal Information |
Examples |
|
Identifiers |
real name, alias, postal address, unique personal identifier, online identifier Internet Protocol (IP) address, email address, account name, or other similar identifiers |
|
Categories of personal information described in California’s data breach notification law |
name, signature, address, telephone number |
|
Protected classifications under California or federal law |
birthdate/age and gender. |
|
Commercial information |
records of personal property, products or services (work, labor, and services, including services furnished in connection with the sale or repair of goods) purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
Internet or other electronic network activity information |
browsing history; search history; internet service provider (ISP); type of computer; type of web browser; URLs of any referring or exited webpages; operating system; information about your interaction with the Site or advertisements on it; data about which pages you visit; the date and time of your visit; your domain server; and your browser type
If you receive email communications from us, we may use certain tools to capture data related to if/when you open our message and if/when you click on any links or banners it contains. Other information collected through this email tracking feature includes: your email address, the date and time of your “click” on the email, a message number, the name of the list from which the message was sent, a tracking URL number, and a destination page.
When you engage with any of the social media platforms under our management, or the management of our corporate subsidiaries and affiliates, we may collect and aggregate the personal information that is tied to your account (for example, your name, username, email address, and location) and your engagement with us, including all content, messages, and information that you provide to us. |
|
Geolocation data |
location data automatically collected during use of the Site; location data provided when locating stores; shipping and billing address; |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
call center recordings and electronic communications with us. |
|
Inferences |
derivation of information, data, assumptions, or conclusions from facts, evidence, or another source of information or data) drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Categories of Sources of Personal Information: You, the consumer; governmental entities/public records; partners who assist with our marketing efforts.
Purposes for which Categories Will Be Used: We use the categories of personal information identified above to:
- Process your purchases and returns;
- Process your payments and refunds;
- Detect fraud and prevent loss;
- Provide you with catalogs and information about our products and services;
- Contact you about products or services that may be of interest to you;
- Enable you to track the status of your purchase or return;
- Establish and maintain your user account with us;
- Manage our relationship with you;
- Allow you to contact us and facilitate your communication with us;
- Respond to your feedback, requests, questions, or inquiries;
- Register you for our email or text message distribution lists;
- Send you periodic emails or text messages;
- Administer a contest, sweepstakes, promotion, or survey;
- Administer our birthday club rewards program;
- Enable you to share reviews, comments, questions, and answers and to show you as a verified buyer;
- Provide you more tailored advertising;
- Operate our website and prepare aggregate traffic information (which we may share with our affiliates and advertisers);
- Recognize your browser/device and remember your preferences and interactions
- Operate, enable, and improve our website and its content/functionality;
- Understand how you interact with our website and enhance your experience by providing a more personal and interactive experience;
- Track visits to our website and usage analytics (e.g. page response times, download errors, length of visit, webpages visited, etc.);
- Manage and maintain the security of our website;
- Provide notice of changes to our website or the services we offer or provide through it;
- Conduct research and analysis and improve our products and marketing efforts;
- Determine and track customer interests, needs, and preferences;
- Engage with you on social media;
- Operate our business;
- Develop new products and services;
- Improve our customer service;
- Maintain insurance for our business;
- Maintain our inventory records and perform our accounting and audit functions;
- Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transfers;
- Ensure safety of person or property; and
- Ask if you would like us to share your information with third parties.
Categories of third parties with whom we share personal information: We share each category of personal information with the following categories of third parties:
· Subsidiaries and affiliates
· Service providers (e.g. accountants, attorneys, advisors, mailing, marketing, shipping fulfillment, payment processing, site administration, technical support, modeling, analytics)
· Data enrichment vendor who assist with our marketing efforts
Personal Information Shared with Third Party Marketing Partners: We do not transfer your Personal Information in exchange for money, but information may have been shared with certain third party marketing partners. Specifically, limited identifying information may have been shared with such partners. Under the California Consumer Privacy Act, California residents may be entitled to opt-out of such sharing, referred to as a “Do Not Sell” right. We may have shared the following categories of personal information with such partners described above during the preceding 12 months:
- Identifiers
- Categories of personal information described in California’s data breach notification law
- Protected classifications under California or federal law
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual, thermal, olfactory, or similar information
- Inferences
Personal Information Disclosed for a Business Purpose: We have disclosed for a business purpose the categories of personal information listed below during the preceding 12 months:
· Identifiers
· Categories of personal information described in California’s data breach notification law
· Protected classifications under California or federal law
· Commercial information
· Internet or other electronic network activity information
· Geolocation data
· Audio, electronic, visual, thermal, olfactory, or similar information
· Inferences
Additional Data Collection and Uses: We will not collect categories of personal information other than those disclosed above without providing a new notice at collection. In addition, we will not use your personal information for any purpose other than those disclosed above. If we intend to use your personal information for a purpose that was not previously disclosed in the notice at collection, we will directly notify you of the new use and obtain consent from you to use it for the new purpose.
Is entry of personal information required? You may choose not to provide us with personal information, but you will not be able to access portions of the Site that require your personal information (such as completing online orders). Some pages of the Site, including our online forms and applications, may give you the option of providing certain items of your personal information. If you want to change or update any information about yourself that you have submitted, you may contact us via the contact methods listed in this Policy.
How do we protect your personal information? We have put security measures in place to protect the personal information that you share with us from being accidentally lost, used, altered, or disclosed or accessed in an unauthorized manner. From time to time, we review our security procedures to consider appropriate new technology and methods.
We use SSL technology to encrypt data in transit, and also encrypt data at rest on our systems. We do not store or save your financial information. While our security measures seek to protect your personal information in our possession, no security system is perfect, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. We cannot promise that your personal information will remain absolutely secure in all circumstances.
We will also use reasonable security measures when transmitting personal information to you in response to requests under the California Consumer Privacy Act. We have implemented reasonable security measures to detect fraudulent identify-verification activity and to prevent the authorized access to or deletion of personal information.
If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.
How long do we store your information? We will retain and use your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements.
We take reasonable steps to delete the personal information we collect about you, where we have a legal obligation to do so, if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. To the extent permitted by law, we may retain and use anonymous and aggregated information for performance reporting, benchmarking, and analytic purposes and for product and service improvement
We are required by law to maintain records of consumer requests submitted under the California Consumer Privacy Act and how we responded to such requests for at least 24 months. We only use this information for recordkeeping purposes.
The California Consumer Privacy Act (CCPA) provides California residents with the additional rights listed below. To exercise these rights see the “Exercising Your California Privacy Rights” section or visit our Privacy Portal .
Right to opt out of Sale of Personal Information. Where provided by law, you have the right to direct us to stop selling your personal information to third parties and refrain from doing so in the future.
As noted above, in the last 12 months we may have shared Personal Information with business partners for marketing initiatives. Such sharing may constitute a “sale” under CCPA, even though we do not receive monetary payment for sharing. We have ceased any sharing of California consumer personal information with such third parties that could potentially constitute a “sale” of personal information. Going forward, if you opt-outwe will not share your information with such third parties to use for such purposes unless you later direct us to do so.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose for collecting your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you. There are a number of exceptions, however, which include but are not limited to when the information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a good or service;
- Perform a contract between us and you;
- Protect your security and prosecute those responsible for breaching it;
- Fix systems in case of a bug;
- Protect your free speech rights o or those of other customers;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights. You have the right not to receive discriminatory treatment by us due to your exercise of the rights provided by the CCPA. We do not offer financial incentives or price and service differences, and we do not discriminate against consumers for exercising their rights under the CCPA.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other rights under California law, please contact us using one of the following methods:
Website: You can use our Privacy Portal to exercise your privacy rights via our website.
Phone: You can call us toll-free at 1-800-513-0936
Email: You can email us to exercise rights. Please include your full name, email address, and phone number in your message, along with why you are writing, so that we can process your request in an efficient manner.
Response Timing. We aim to respond to a consumer requests for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Nevada Residents. Effective October 1, 2019, you may submit a verified request to us at [email protected] to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. We will respond to any such request as required by Nevada law.
If you have any questions or concerns about your privacy or this policy, or if you need to access this policy in another format, please contact us.
Disclaimer
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
This provision is unenforceable or inapplicable within the State of New Jersey.
Indemnification
You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
This provision is unenforceable or inapplicable within the State of New Jersey.
Miscellaneous
This Site is controlled and operated by the Company from its offices in Nashville, Tennessee.
This Agreement shall be construed in accordance with the laws of the State of Tennessee, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Tennessee, County of Davidson and/or the Middle District of Tennessee.
